Last updated: December 26th, 2025

This Terms of Use and Services (the “Terms”) is a legal agreement between you and Robosen Technologies Ltd. and its associated entities (collectively, "Robosen,” “we,” “us,” and “our”). Please read the following terms and conditions carefully. By accessing or using www.robosen.com (“the Website”), our affiliated mobile applications (the "Apps"), the Robosen Hub community platform (the "Hub"), or any of the services provided to you through these channels (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by the Terms. If you are not eligible or do not agree to any of the Terms, then you may not access the Services.

YOU ACKNOWLEDGE THAT THE ROBOSEN HARDWARE PRODUCTS COMPATIBLE WITH OUR SERVICES, AS WELL AS OTHER SERVICES CORRESPONDING TO SUCH ROBOSEN HARDWARE PRODUCTS, MAY CONTAIN INTELLECTUAL PROPERTY (INCLUDING BUT NOT LIMITED TO COPYRIGHTS AND TRADEMARKS) OWNED BY THIRD PARTIES. WHEN USING OUR SERVICES TO CONNECT TO A ROBOSEN HARDWARE PRODUCT CONTAINING THIRD-PARTY INTELLECTUAL PROPERTY, YOU AGREE THAT THE RELEVANT ROBOSEN HARDWARE PRODUCT WILL ONLY FUNCTION AS A PLAYER. ANY LIABILITY ARISING FROM YOUR USE OF OUR SERVICES IS NOT CONNECTED TO THE OWNERS OF THE AFOREMENTIONED THIRD-PARTY INTELLECTUAL PROPERTY.

You must be at least 18 years of age（or other age as required by local law) to access the Services. By agreeing to the Terms, you represent and warrant to us that:

(a) you are at least 18 years of age;

(b) you have not previously been suspended or removed from the Services;

(c) your access to the Services is in compliance with all applicable laws and regulations.

If you are accessing the Services on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that organization to the Terms and you agree to be bound by the Terms on behalf of that organization.

To access certain features of the Services, such as when you purchase on the Services, you may be required to register for a Robosen account. When you register for a Robosen account, you will be required to provide us with some information about yourself, such as your email address or other contact information. You represent and warrant that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times.

When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your Robosen account and password, and you accept responsibility for all activities that occur under your Robosen account.

Purchases of goods or services, and specific sections of the Services may be subject to additional terms and conditions (if any); all additional terms are incorporated into the Terms by reference. You agree to abide by all such other terms and conditions, including representations of having sufficient legal age to use certain portions of the Services or services.

If there are any conflicts between the Terms and terms that are specific to a section of the Services or specific to a particular service offered by the Services, you agree that the latter terms will control with respect to your use of that section of the Services or those particular services.

4.1 User Content Generally

Certain features of the Services, may permit users to upload content to the Services, including messages, reviews, photos, video, images, folders, data, text, and other types of works (“User Content”) and to publish User Content on the Services. You retain copyright and any other proprietary rights that you may hold in the User Content that you post to the Services.

4.2 Limited License Grant to Robosen

By posting or publishing User Content, you grant Robosen a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify for the purpose of formatting for display, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed.

4.3 Limited License Grant to Other Users

By posting or sharing User Content with other users of the Services, you grant those users a non-exclusive license to access and use that User Content as permitted by the Terms and the functionality of the Services.

4.4 User Content Representations and Warranties

You are solely responsible for your User Content and the consequences of posting or publishing User Content. By posting or publishing User Content, you affirm, represent, and warrant that:

a). you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Robosen and users of the Services to use and distribute your User Content as necessary to exercise the licenses granted by you in this section, in the manner contemplated by Robosen, the Services, and the Terms;

b). your User Content, and the use of your User Content as contemplated by the Terms, does not and will not:

(i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;

(ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or

(iii) cause Robosen to violate any law or regulation.

4.5 User Content Disclaimer

Robosen is under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. Robosen may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates the Terms or is otherwise objectionable.

You understand that when accessing the Services you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Robosen with respect to User Content. We expressly disclaim any and all liability in connection with User Content.

If notified by a user or content owner that User Content allegedly does not conform to the Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Robosen does not permit copyright-infringing activities on the Services.

4.6 Digital Millennium Copyright Act

a). DMCA Notification. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended).

b). Repeat Infringers. Robosen will promptly terminate without notice the accounts of users that are determined by Robosen to be “ Repeat Infringers.” A Repeat Infringer is a user who has been repeatedly notified of infringing activity or has had User Content repeatedly removed from the Services.

5.1 Overview of the Hub

The Robosen Hub ("Hub") is an online community and content platform operated by Robosen that allows users to create, edit, share, download, and interact with robotic action sequences and related content ("Hub Content"). Access to and use of the Hub is governed by these Terms, and this Section 5 provides specific rules applicable to the Hub.

5.2 Account and Regional Access

To access the full features of the Hub, you must register for a Robosen account. Your access to the Hub is determined by your region of residence. Users residing in the European Union ("EU Users") will access the EU version of the Hub ("EU Hub"), hosted on servers within the European Union. EU Users are restricted from accessing the versions of the Hub intended for users in the United States, China, or other non-EU regions, and vice versa. This segregation is implemented to comply with data protection regulations, including the GDPR.

5.3 Hub Content License Grant to Robosen

By creating, uploading, or sharing Hub Content on the Hub, you grant Robosen a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your Hub Content in connection with the operation and promotion of the Hub and Robosen's business. This license specifically includes, but is not limited to, the right for Robosen to:

a) Store and transmit your Hub Content on servers in different geographical regions to ensure service availability and performance.

b) Officially Curate and Cross-Post Content: For the purpose of enriching the content libraries across different regional versions of the Hub while respecting data privacy boundaries, you expressly agree that Robosen may, at its sole discretion, curate and cross-post your Hub Content from the EU Hub to other regional Hub versions (e.g., US Hub), and vice versa, through official Robosen-managed channels. This cross-posting will be conducted in a manner that does not transmit your personal identification data (such as your user ID, profile information, or personal details) to the other region. The cross-posted content will be attributed to an official Robosen account or presented in an anonymized format. You acknowledge that interactions (such as likes, comments) on the cross-posted content will be segregated by region and will not be linked back to your original account or the EU Hub.

5.4 Hub-Specific User Conduct

In addition to the general Prohibited Conduct outlined in Section 6, you agree not to use the Hub to:

a) Upload or share Hub Content that is designed to harm or exploit Robosen hardware or software.

b) Attempt to circumvent the regional access restrictions or data segregation measures of the Hub.

c) Use the Hub's download or connection features in a manner that could disrupt, damage, or interfere with the operation of Robosen robots or other users' devices.

d) Misrepresent the authorship, origin, or safety of any Hub Content.

5.5 Community Interactions and Moderation

The Hub may allow users to interact with Hub Content through features such as likes, comments, and shares. You are solely responsible for your interactions. Robosen reserves the right, but has no obligation, to monitor, modify, or remove any Hub Content or user interactions at any time for any reason, including if we believe they violate these Terms or are otherwise harmful to the community.

5.6 Disclaimer Regarding Hub Content

You understand that Hub Content is created and shared by users, not by Robosen. Robosen does not endorse, guarantee the accuracy, safety, or functionality of, and assumes no liability for, any Hub Content or its effects on your Robosen hardware. You download and use Hub Content at your own risk. It is your responsibility to ensure any action sequences are safe for your specific robot model and environment.

By using the Services, and by entering into the Terms, you represent and warrant that your use of the Services complies and will comply with all applicable laws, statutes, and regulations, and that you will not use the Services except as expressly permitted under the Terms. Robosen also welcomes users to report any User Content that is in violation of applicable laws or regulations.

By using the Services you agree not to.

7.1 Access the Services for any illegal purpose or in violation of any local, state, national, or international law;

7.2 Conduct activities that may be harmful to others or that could damage Robosen‘s reputation;

7.3 Violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third third-party intellectual property right or violating any third party’s right to privacy;

7.4 Interfere with security-related features of the Services, including by: (a) disabling or circumventing features that prevent or limit use or copying of any content; or (b) reverse engineering or otherwise attempting to discover the source code of any portion of the Services except to the extent that the activity is expressly permitted by applicable law;

7.5 Interfere with the operation of the Services or any user’s enjoyment of the Services, including by:

(a) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code;

(b) making any unsolicited offer or advertisement to another user of the Services;

(c) attempting to collect personal information about another user or third party without consent; or

(d) interfering with or disrupting any network, equipment, or server connected to or used to provide the Services, or violating any regulation, policy, or procedure of any such network, equipment, or server.

7.6 Perform any fraudulent activity in connection with your obtaining or accessing the Services, including impersonating any person or entity, claiming a false affiliation, accessing any other Robosen account without permission, or falsifying your age or date of birth;

7.7 Sell or otherwise transfer the access granted under the Terms or any Materials (as defined in Section 10) or any right or ability to view, access, or use any Materials;

7.8 Bypass any security or other features of the Services designed to control the manner in which the Services is used, harvest or mine User Content from the Services, or otherwise access or access the Services in a manner inconsistent with individual human usage;

7.9 Use any robot, spambot, spider, crawler, scraper or other automated means or interface not provided by us to access the Services or to extract data;

7.10 Use, display, mirror, frame or utilize framing techniques to enclose the Services or User Content, or any portion thereof, unless and solely to the extent Robosen makes available the means for embedding any part of the Services or the User Content;

7.11 Access, tamper with, or use non-public areas of the Services, Robosen’s (and any of its hosting company’s) computer systems and infrastructure, or the technical delivery systems of Robosen’s providers;

7.12 Access the Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party;

7.13 Sell or otherwise transfer the access granted under the Terms or any Materials or any right or ability to view, access, or use any Material;

7.14 Attempt to do any of the acts described in this Section 6, or assist or permit any person in engaging in any of the acts described in this Section 7.

If you violate any provision of the Terms, your permission from us to access the Services will terminate automatically. In addition, Robosen may in its sole discretion terminate your Robosen account or suspend or terminate your access to the Services at any time for any reason or no reason, with or without notice.

We also reserve the right to modify or discontinue the Services or features of the Services at any time, temporarily or permanently, without notice to you. We will have no liability whatsoever on account of any change to the Services or any suspension or termination of your access to or access to the Services.

Without limiting the foregoing, you understand and agree that in any termination or suspension of your account or the Services, you will not have access to any data or content posted to the Services or otherwise contained in the Services, and we will have no responsibility to provide you access to such data or content. You may terminate your Robosen account at any time by contacting customer service via support@robosen.com.

9.1 Privacy Policy

Please read the Privacy Policy carefully for information relating to our collection, use, storage and disclosure of your personal information. The Privacy Policy is incorporated by this reference into, and made a part of, the Terms.

9.2 Additional Terms

Your access to the Services is subject to all additional terms, policies, rules, or guidelines applicable to the Services (the “Additional Terms”), such as the Robosen Hub Rules (Opening soon) or the Robosen Store’s Terms of Sale. All Additional Terms are incorporated by this reference into and made a part of the Terms.

We reserve the right, at our sole discretion, to change the Terms on a going-forward basis at any time. Please check the Terms periodically for changes. Modified versions of the Terms are effective upon their publication. If we make material changes to the Terms, we will attempt to provide you reasonable notice before such changes become effective.

By continuing to access the Services, you agree to be bound by the updated, amended, or modified Terms. If you do not agree to be bound by the modified Terms, you must immediately cease your access to or use of the Services. Disputes arising under the Terms will be resolved in accordance with the version of the Terms that was in effect at the time the dispute arose.

The Services (including the Website, Apps, and Hub), and all Materials , User Content, and Hub Content available through the Services, are owned and operated by Robosen. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Services ("Materials") provided by Robosen are protected by intellectual property and other laws. All Materials contained in the Services are the property of Robosen and its third-party licensors. Except as expressly authorized by Robosen, you agree not to make use of the Materials. Robosen reserves all rights to the Materials not granted expressly in the Terms.

If you choose to provide input or suggestions regarding problems with, or proposed modifications or improvements to, the Services or any products made available through them (“Feedback”), you hereby grant Robosen an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit such Feedback in any manner and for any purpose with no duty to make any payments to you for such exploitation.

You are responsible for your access to the Services. You will defend and indemnify Robosen and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “Robosen Entities”) from and against every claim, liability, damage, loss, and expense, including reasonable attorneys' fees and costs, arising out of or in any way connected with:

(a) your access to, use of, or alleged use of, the Services;

(b) your violation of any portion of the Terms, any representation, warranty, or agreement referenced in the Terms, or any applicable law or regulation;

(c) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy, right; or

(d) any dispute or issue between you and any third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of that claim.

THE SERVICES, AND ALL MATERIALS AND USER CONTENT AVAILABLE THROUGH THE SERVICES, ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE ROBOSEN ENTITIES DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICES, AND ALL MATERIALS AND USER CONTENT AVAILABLE THROUGH THE SERVICES, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE ROBOSEN ENTITIES DO NOT WARRANT THAT THE SERVICES OR ANY PORTION OF THE SERVICES, OR ANY MATERIALS OR USER CONTENT OFFERED THROUGH THE SERVICES, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES, OR ANY MATERIALS OR USER CONTENT AVAILABLE THROUGH THE SERVICES, WILL CREATE ANY WARRANTY REGARDING ANY OF THE ROBOSEN ENTITIES OR THE SERVICES THAT IS NOT EXPRESSLY STATED IN THE TERMS. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SERVICES, AND ANY MATERIALS OR USER CONTENT AVAILABLE THROUGH THE SERVICES. YOU UNDERSTAND AND AGREE THAT YOU USE THE SERVICES AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY PERSONAL INJURY, DAMAGE TO YOUR PROPERTY OR THIRD THIRD-PARTY PROPERTY, OR THE LOSS OF DATA THAT RESULTS FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.

NOTWITHSTANDING THE FOREGOING, ROBOSEN DOES NOT DISCLAIM ANY WARRANTY OR OTHER RIGHT THAT ROBOSEN IS PROHIBITED FROM DISCLAIMING UNDER APPLICABLE LAW.

IN NO EVENT WILL THE ROBOSEN ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICES, OR ANY MATERIALS, OR USER CONTENT AVAILABLE THROUGH THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY ROBOSEN ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.

EACH PROVISION OF THE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THE TERMS. THE LIMITATIONS IN THIS SECTION 14 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

The Terms and any other agreements expressly incorporated by reference into the Terms are the entire and exclusive understanding and agreement between you and Robosen regarding your access to the Services. Except as expressly agreed above, the Terms may be amended only by a written agreement signed by authorized representatives of all parties to these Terms.

You may not assign or transfer the Terms or your rights under the Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign the Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of the Terms, or any provision of the Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself.

Use of section headers in the Terms is for convenience only and will not have any impact on the interpretation of any provision. If any part of the Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

For the U.S. users, you agree that the Services shall be deemed passive and do not give rise to personal jurisdiction over Robosen, either specific or general, in jurisdictions other than California.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

17.1 Application

This Section 16 is intended to be interpreted broadly and governs any and all disputes between us, including but not limited to claims arising out of or relating to any aspect of the relationship between us, whether based on contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before the Terms or any prior agreement; and claims that may arise after the termination of the Terms.

17.2 Initial Dispute Resolution

Most disputes can be resolved without resorting to arbitration. Before taking any formal action, you will contact our customer support electronically, and provide a brief description of the dispute and your contact information (including your username, if your dispute relates to an account). The parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with Robosen, and good faith negotiations shall be a condition for either party initiating a lawsuit or arbitration.

17.3 Binding Arbitration

If the parties do not reach an agreed-upon solution within sixty (60) days from the time informal dispute resolution is initiated, either party may initiate binding arbitration as the sole means to resolve claims. Arbitration shall be conducted by:

• American Arbitration Association, Los Angeles, California (U.S. users)
• Arbitration Centre of the Chamber of Commerce of Luxembourg (EU users excluding U.K.)
• International Dispute Resolution Centre, London (U.K. users)
• Shenzhen Court of International Arbitration, Shenzhen, China (Chinese users)

The arbitration award shall be final and binding upon both parties.

17.4 Arbitrator’s Powers

The arbitrator shall have exclusive authority to resolve all disputes relating to the interpretation, applicability, enforceability, or formation of the Terms, including whether any claim is subject to arbitration. The arbitrator may grant any relief available in a court of law. The award may be entered as a judgment in any court of competent jurisdiction.

17.5 Filing a Demand

To start an arbitration, you must: (a) submit a written Demand for Arbitration describing the claim and damages sought; (b) contact the designated arbitration organization and follow its procedures; and (c) send a copy of the Demand to us electronically.

Filing, administration, and arbitrator fees shall be governed by the applicable arbitration organization’s rules. Each party is responsible for its own attorneys’ fees unless otherwise required by law or determined by the arbitrator.

17.6 Class Action Waiver

Arbitration shall be conducted only on an individual basis. You and Robosen expressly waive the right to file or participate in any class, collective, or representative action.

If any court or arbitrator determines that this class action waiver is unenforceable, the arbitration provisions shall be null and void in their entirety.

17.7 30-Day Right to Opt Out

You may opt out of arbitration and the class action waiver by emailing support@robosen.com within thirty (30) days of accepting these Terms, with the subject line “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” If you opt out, neither party will be bound by these arbitration provisions.

17.8 Changes to This Section

If we change this Section, you may reject the change within 30 days by providing written notice. If you do not reject a change and have not opted out, disputes will be arbitrated under the modified terms.

17.9 Survival

This Section shall survive termination of your use of the Services.

These Terms shall be governed by the laws of the State of California (U.S. users), Luxembourg (European users excluding the U.K.), or England and Wales (U.K. users), without regard to conflict of law principles. Except as provided in the arbitration section, disputes shall be brought in the courts where Robosen is located.

By using the Services, you consent to receive electronic communications from us. Electronic communications satisfy any legal requirement that such communications be in writing.

The Services are offered by Robosen Technologies Ltd. You may contact us at support@robosen.com.