RETURN POLICY

Items sold by Robosen Robotics Inc. ("Robosen") in new condition and returned within 30 days will receive a refund or exchange. We cannot accept for return or replacement any item that has been opened, unless it arrived to you in damaged condition or is defective.

Replacements are subject to availability and will process as an even exchange. Refunds are issued to the original payment method.
Please email support@robosen.com if you have received a defective or damaged item.  

RMA REQUEST

Please note that the place of purchase for your registered product must be from North America. If any returned product is determined to be not defective and does not require repair, Robosen Robotics reserves the right to bill for all shipping, handling, and processing costs for the return of the non-defective product.

Please kindly provide as much detail as possible regarding the situation with your product. Also, please note that you must register the product you wish to return before you may begin.

In order to request a Return Merchandise Authorization (RMA), you must:

Register your product

Review our warranty policy

Have contacted the vendor you purchased your product from in regards to product replacement.

Email support@robosen.com with the information below:

Full Name

Address

Email

Phone Number

Model Number

Serial Number

Place of Purchase

Detailed Description of Problem

Purchase Invoice / Receipt

RMA  PROCESS

A Return Merchandise Authorization (RMA) allows customers to return defective products to Robosen Robotics Inc. ("Robosen") for a replacement as quickly as possible. 

Free Robosen account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for a RMA request.

The RMA requires that you are the original owner of the product and can provide proof of purchase in the form of an invoice or receipt.

After approval, you will be responsible for safely shipping the product to Robosen.

Upon receipt of your undamaged product, Robosen will process and ship a replacement to you within 10 business days (not including time in transit).

You will pay for all shipping and handling fees. Shipments from Robosen to you will be made via ground shipping; expedited shipping is available upon request.  Robosen is not responsible for delays in delivery and does not guarantee any delivery dates.

Please note:

We will provide a replacement for the exact same model only, no upgrade options will be offered.

If there is no exact replacement available, we will offer credit for the RMA based on the following criteria:

- UPC code has not been cut out from the original packaging.
- Original packaging and all items must be returned in full. No missing parts, cables or accessories.
- Credit will be based on current market price of the product.